Refund Policy

1. Reports and report credits

A report costs us real money to produce from the moment you start it, so refunds work like this:

• Unused credits: you can get a full refund for report credits you have not used within 14 days of buying them.
• A report that failed or is materially incomplete: if a report fails, stops before it finishes, or is missing a whole section, we re-run it for free or refund that credit, whichever you prefer. Tell us within 30 days.
• A completed report is not refundable just because you disagree with its findings or your plans changed. If you think something is clearly wrong, tell us: we review every complaint and may refund at our discretion.
• Packs: for a partly used pack, we refund the unused credits at the per-credit price you actually paid.

2. Report refreshes

A refresh is treated like a report: refundable if unused, or if the refresh fails or is materially incomplete.

3. Telli Pro passes

You can get a full refund within 48 hours of buying a Telli Pro pass if you have sent fewer than 10 Telli messages with it. After that a pass is not refundable. A pass does not renew automatically, so there is nothing to cancel.

4. Subscriptions

If you subscribe to a recurring plan, such as Scotelligence:

• You can cancel any time from Settings. There is no need to call or email us.
• Cancelling stops the next renewal. You keep access until the end of the period you already paid for.
• We do not refund partial periods, except that if you were charged for a renewal you did not use at all and you tell us within 7 days, we refund it.
• We email you before an annual plan renews.

5. How to ask for a refund

Email info@scotell.com from the address on your account, with your receipt or the report name. We reply within 2 business days. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days. We never charge a fee for a refund.

6. Chargebacks

Please contact us before disputing a charge with your bank; we can usually fix it faster. If a chargeback is filed, we may pause the account until it is resolved.

7. If we cancel

If we close your account without cause, discontinue a product, or make a change that materially reduces what you paid for, we refund your unused credits and the unused part of any pass or subscription.

8. Your rights under the law

This policy does not reduce any right you have under consumer protection law, including the Ontario Consumer Protection Act, 2002. Where the law gives you a broader right to cancel or get a refund, that right applies.